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Unity SDK Troubleshooting

Unity package does not install

Check:

  • Unity version is 2021.3 LTS or later
  • the Git URL path is Packages/...
  • package dependencies are available

Session data does not appear in XRXP

Check:

  • ExperimentID is valid
  • AuthorizationToken is valid
  • WebSocketServer and RESTServer are correct
  • OnlineMode is enabled
  • local storage is enabled so traces are still retained on the device

Exchange controls do nothing

Check:

  • the device registered an ExchangeModality
  • XRXPExchangeManager is present and connected
  • control keys match the handler or inspector binding

Eye tracking does not emit data

Check:

  • hardware supports eye tracking
  • required SDK integration is installed
  • look targets have colliders and the XRXPArea layer when using look areas

FrameRate events are too noisy

Tune:

  • Lag
  • Threshold
  • Influence