Dashboard Troubleshooting¶

Cannot sign in¶

Check:

• the API is reachable
• the installation already completed first-run setup
• the account has been approved if approval is required

No sessions appear¶

Check:

• the API is running
• the database contains data
• the Unity app used the correct experiment and token

Device is missing from live pages¶

Check:

• the WebSocket service is reachable
• the Unity client is connected
• the device is still online

Exchange page is empty¶

Check:

• the device registered a modality
• the device sent status values
• the dashboard WebSocket connection is live